Refund & cancellation policy

Cancel any time

Cancel on the Manage membership page (or, if you joined on Gumroad, with the Manage membership link in your Gumroad receipt email) whenever you like. There's no fee and nothing more is charged. You keep access until the end of the month you've paid for.

When we refund

• Your first payment: if the membership isn't for you, ask within 7 days of joining and we'll refund it in full.
• A renewal you forgot to cancel: ask within 7 days of the charge and we'll refund that monthand cancel the membership.
• Charged twice, or charged after cancelling: always refunded.
• A tool that doesn't work for you and we can't fix: tell us within 30 days of the charge and we'll refund that month.

Outside these cases, payments for a month that has already started aren't refundable, because the downloads are available straight away.

How to ask

Email Sims4ModsContact@protonmail.com with the date and amount of the charge, and either the email you used when joining or the last 4 digits of the card (or your PayPal email). Never send us your full card number or your supporter key.

Gumroad purchases are refunded through Gumroad; everything else goes back to the way you paid. Depending on your bank, they show up within 5 to 10 business days. When a refund ends the membership, the supporter key stops working.

Please talk to us first

If something's wrong with a charge, email us before contacting your bank. We'll sort it out quickly, and it saves you the wait of a bank dispute.